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Privacy Policy

Monument Built
Last updated: 2 October 2026

Monument Built respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

This Privacy Policy explains what personal information I may collect, how I collect and use it, how I protect it, and the choices you have in relation to your information.

1. Who I am

aI provide residential carpentry and construction services, including renovations, extensions, general carpentry, decks, pergolas and outdoor living projects.

2. What personal information I collect

Depending on how you interact with me, I may collect information such as:

  • your name;

  • phone number;

  • email address;

  • residential or project address;

  • information about your proposed building or carpentry project;

  • details you provide when requesting a quote or making an enquiry;

  • photographs, plans, drawings or other information you voluntarily provide about your property or project;

  • information relating to communications between you and Monument Built;

  • information required for invoicing, payments and business administration; and

  • technical information collected when you use my website, such as your IP address, browser type, device information and pages visited.

I will generally only collect sensitive information if it is reasonably necessary for my functions or activities and where permitted or required by law.

3. How I collect your information

I may collect personal information directly from you when you:

  • submit an enquiry through my website;

  • contact me by phone, email, social media or other communication channels;

  • request a quote or consultation;

  • engage Monument Built to carry out work;

  • provide information in connection with a project; or

  • otherwise communicate with me.

I may also collect limited information automatically when you use my website, including through cookies and similar technologies.

Where reasonably practicable, I will collect personal information directly from you.

4. Why I collect and use your information

I may collect, hold, use and disclose your personal information for purposes including:

  • responding to enquiries;

  • discussing your project and requirements;

  • preparing quotes, estimates and proposals;

  • providing carpentry and construction services;

  • arranging site visits and project communications;

  • managing bookings and projects 

  • issuing invoices and processing payments;

  • maintaining business and financial records;

  • communicating with you about your project;

  • improving my website, services and customer experience;

  • complying with legal, regulatory, insurance or accounting requirements; and

  • protecting my business, customers and property from fraud, misuse or other unlawful activity.

I will not use your personal information for a purpose that is unrelated to the reason it was collected unless permitted or required by law or you have otherwise consented.

5. Disclosure of personal information

I may disclose personal information where reasonably necessary to operate my business and provide my services.

This may include disclosure to:

  • subcontractors and trades engaged to assist with your project;

  • suppliers and material providers;

  • professional advisers such as accountants, lawyers and other consultants;

  • insurers and insurance providers;

  • payment providers and financial institutions;

  • website, hosting, email, accounting, customer relationship management or other technology service providers;

  • government agencies, regulators or authorities where required or authorised by law; and

  • other parties where you have given permission or disclosure is otherwise permitted or required by law.

I do not sell your personal information.

6. Overseas disclosure

Some third-party service providers used by Monument Built may store or process information outside Australia.

Where applicable, I will take reasonable steps to ensure that personal information disclosed to overseas recipients is handled in accordance with applicable Australian privacy requirements.

The countries in which information may be stored or processed will depend on the service providers and systems used by Monument Built from time to time.

7. Website cookies and analytics

My website may use cookies and similar technologies to help the website operate, understand how visitors use the website and improve the user experience.

Third-party services such as website analytics, advertising or social media platforms may also use cookies or similar technologies where those services are enabled on the website.

You can generally control or disable cookies through your web browser settings. However, doing so may affect how some parts of the website operate.

8. Direct marketing

From time to time, I may use your contact details to send you information about Monument Built, our services, projects or other relevant business communications where permitted by law.

You can ask me to stop sending direct marketing communications at any time by contacting me using the details below or by using an unsubscribe option where one is provided.

I will deal with your request in accordance with applicable privacy and spam laws.

9. How I store and protect personal information

I take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the circumstances, information may be held electronically or in physical records.

Security measures may include appropriate access controls, password protection, secure software and systems, and limiting access to personal information to people who reasonably need it for their work.

No method of storing or transmitting information over the internet can be guaranteed to be completely secure. However, I take reasonable steps to protect the information I hold.

10. How long I keep personal information

I retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, meet legal or regulatory obligations, or otherwise as permitted by law.

When personal information is no longer required, I will take reasonable steps to securely destroy or de-identify it, where appropriate.

11. Access to your personal information

You may request access to personal information I hold about you.

I will generally provide access where required by applicable privacy laws, subject to any applicable exceptions.

To request access, please contact me using the details below. I may need to verify your identity before providing access to personal information.

12. Correcting your personal information

I take reasonable steps to ensure that personal information I hold is accurate, complete and up to date.

If you believe information I hold about you is inaccurate, incomplete, out of date or misleading, you can ask me to correct it.

I will consider your request and take reasonable steps to correct information where appropriate.

13. Privacy complaints

If you believe Monument Built has handled your personal information in a way that does not comply with applicable privacy laws, I encourage you to contact me first so I can investigate and attempt to resolve the issue.

Please provide enough information for me to understand your concern and, where possible, identify the information or circumstances involved.

I will review and respond to your complaint within a reasonable period.

If you are not satisfied with my response, or if you are entitled to do so under applicable law, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Anonymity and pseudonyms

Where it is lawful and reasonably practicable, you may deal with Monument Built anonymously or by using a pseudonym.

However, this may not be practical where I need information such as your name, contact details or project address to provide a quote, carry out work, issue an invoice or otherwise provide the requested service.

15. Third-party websites

My website may contain links to third-party websites, including social media platforms or other websites.

I am not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those websites before providing them with personal information.

16. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, technology, privacy practices or applicable laws.

The updated version will be published on this website and will include the date it was last updated.

17. Contact Monument Built

If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:

Monument Built
Gold Coast, Queensland, Australia

Email: admin@monumetbuilt.com.au
Phone: 0414 775 436

I will use reasonable efforts to respond to privacy enquiries and complaints within a reasonable timeframe.

External privacy regulator

If you wish to contact the Australian privacy regulator, you can contact the:

Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992

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